Peter O’Neill
Principal Analyst with Forrester Research |
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Watch this short presentation given by Peter O’Neill, Principal Analyst with Forrester Research, to learn about the Pragmatic Approach to Business Service Management. Mr. O’Neill discusses how the pragmatic approach to BSM will save your company implementation time and assist in prioritizing projects and tasks based on business impact.
Quest advocates a pragmatic approach to implementing business service management that allows companies to realize benefits quickly and avoid much of the risk associated with large, comprehensive BSM implementations.
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